Royal Ace Casino Experience
Royal Ace Casino recreates the physical casino experience at the home page, as we are presented with a video of a casino entrance, the casino table game, cards, dices, and even audio to make the experience more complete. A good start.
The excellent shiny logo, support contacts, and the menu complete the superior part of the homepage, while the main highlight is “Up to $1,000 Free Signup Bonus”. It’s a short homepage that doesn’t require any scroll, but extremely well organized and that causes a positive first impression.
What to love about Royal Ace Casino
Menu: Royal Ace Casino has a simple menu, but with all, it matters: Promotions, Instant Play, Banking, VIP Club and Download. Most times, simple is good.
Instant Play: This section is organized in New Games, Online Slots, Table Games, Video Poker, Specialty Games, and Show All. Once again it’s a simple page, yet functional. The images for the games are good, the option to Real Money or Practice play is available, and the Show All section has a Sort Alphabetically or by Category option. Having the contacts for support available on that page is practical too, but the Slots section should have sorting options or subcategories, as the scroll is too long.
Support: Having a Toll Free number and a chat link right at the top of the homepage is the ideal location for the support contacts to be. Royal Ace Casino still features the Contact Us section, at the bottom of the site, where the contacts appear again, along with emails for General Support and Deposit Questions.
What is strange about Royal Ace Casino
Promotions and VIP Program: Royal Ace only has two promotions, the already mentioned welcome bonus, and a promotion for an individual game, which is hardly enough. The VIP Program does reward the player for being loyal, but having to call support to know more about the VIP Program is strange too. It would be better to make that information available at the page for anyone to read.
Banking: The link for banking is easy to find and the pages for Deposits and Withdrawals are clean, but details on limits and fees are needed. The FAQ is not the place to direct a player to get this information, someone from the casino staff should have done this job for all the players spend their time playing and having fun.
Royal Ace Casino Rating: 6/10
Royal Ace Casino has an impacting homepage, but simplicity is the main note throughout the whole site. The menu is clean, giving easy access to the main sections of the site, and it’s easy to play the games and to contact support.
On a negative note, the promotions available aren’t many, and the complimentary VIP program doesn’t provide enough information. The worst about Royal Ace Casino has to be banking, which, again, doesn’t provide the necessary information regarding withdrawals, justifying the 6 out of 10 rating for this casino.