Black Diamond Casino Experience
A clean menu to the left and the highlights in the main part of the screen, as well as links to search games, login or register complete the starting screen.
What to love about Black Diamond Casino
Games: Accessing a casino and finding an expanded menu offering Table games, Live Casino, Slots, Promotions, Races and Video Poker is saving browsing time and putting the player closer to start playing.
Game presentation: The colorful icon games contrast very well with the black background from the site. The existing banners also make it easy to identify if a game is New, Hot or a Jackpot game. The possibility to Play Now or Try Now reveals itself when we pass with the mouse on top of the game image, as well as a screenshot of the game.
About Us section: A good habit to acquire when coming to a casino is to see if an About Us section exists. Black Diamond has this section, making the player informed about who they are, their team, values, game offer and experience.
Providers: Similarly to what happens with the About Us section, presenting the casino content providers is also a form of building trust with the players: Microgaming, Betsoft and Pragmatic Play rank among the Black Diamond partners.
Promotions: Black Diamond offers tons of promotions. There is a table with tab navigation with promotions for the different days of the week, as well as monthly promotions, VIP tournaments, Cashback, Races, Bitcoin Bonus, among many others.
What is strange about Black Diamond Casino
Support: The link for support is not obvious, as it appears hidden at the bottom of the page under the name “Contact”. After that page is found the structure is good though, even if phone and chat support is not available, just email support.
Banking links and fees: Finding a link for the banking section is only possible at the bottom of the site. The page for deposits and withdrawals is not particularly attractive, but the table is clear and easy to understand. The worst part is the withdrawal options: it’s just possible to make them by bank wire, paper check or e-check, the fees are high and the minimum withdrawal values are very high, 100€.
Highlights presentation: The purpose of highlights is to show what’s more important on the casino. Black Diamond’s highlights are too big, the font type is too bright, they don’t scroll automatically, and for all these reasons the message doesn’t pass.
Inferior menu: At the bottom of the page there are useful links: Overview, Community, Business Terms, and Approved by. The fact that nothing appears under Approved by is very strange, to say the least.
Black Diamond Casino Rating: 6/10
The stronger points of Black Diamond Casino are their extensive game offer with reliable partners, meaning quality gaming. There are many and diversified promotions, enabling the players to get the best out of their money by using them.
The main concerns are related to banking and support. The support link is hard to find, and even if claimed that it’s available 24/7, it’s only emailed support, which is something limiting. Banking presents high fees and high withdraw limits, making it hard to cash out.